Data We Collect
mamabaj collects personal data only to the extent necessary to provide our services, comply with applicable regulations, and maintain a safe and fair gaming environment. We do not collect data speculatively or sell personal information to third-party marketers. The categories of data we collect are as follows:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID / passport number | Registration & KYC verification |
| Contact Data | Mobile number, email address, city / division (e.g., Dhaka, Chittagong) | Registration |
| Financial Data | bKash / Nagad / Rocket account reference, transaction history, deposit and withdrawal amounts in ৳ | Deposit, withdrawal, KYC |
| Account Data | Username, hashed password, account balance, bonus status, wagering history | Registration & ongoing use |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Every site visit |
| Usage Data | Pages visited, games played, bet amounts, cash-out timing, session duration | Every site visit |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When contacting support |
| Responsible Gaming Data | Self-exclusion status, deposit limits set, cooling-off periods | When tools are activated |
Data We Do Not Collect
mamabaj does not collect or store full payment card numbers, CVV codes, or full bank account numbers. Payment transactions processed via bKash, Nagad, Rocket, or Upay are handled directly by those providers' own secure systems; mamabaj receives only a transaction reference and confirmation status. We do not collect biometric data, location tracking beyond IP-level geolocation, or any data relating to minors — accounts found to belong to persons under 18 are closed immediately.
How We Use Your Data
Every piece of personal data mamabaj holds is used for a specific, documented purpose. We do not process personal data in ways that are incompatible with the purpose for which it was originally collected. The primary uses of your data are outlined below:
- Account Creation and Management: Identity and contact data are used to register your mamabaj account, verify your age (18+ requirement), and maintain your account in good standing throughout your use of the platform.
- Payment Processing: Financial data is used to process deposits and withdrawals in BDT (৳), verify that payment methods are registered in your own name, and maintain an accurate transaction history for your records and ours.
- KYC and Fraud Prevention: Identity and financial data are used to complete Know Your Customer verification before your first withdrawal, and to detect and prevent fraudulent activity, money laundering, and multi-account abuse on the mamabaj platform.
- Platform Operation and Improvement: Technical and usage data help us ensure the mamabaj platform operates reliably, diagnose technical issues, optimise game loading speeds, and improve the overall player experience for our Bangladesh-based audience.
- Responsible Gaming: Responsible gaming data — including deposit limits, self-exclusion records, and session time data — is used to operate our player protection tools and to ensure that self-excluded players are prevented from accessing the platform.
- Customer Support: Communications data is used by the mamabaj support team (available 24/7 at Bangladesh Standard Time) to resolve queries, disputes, and technical issues efficiently and accurately.
- Marketing Communications: With your explicit consent at registration, contact data may be used to send you promotional offers, bonus notifications, and seasonal campaigns (such as BPL cricket promotions or Eid special offers) by SMS or email. You may withdraw this consent at any time by contacting [email protected] or updating your account preferences.
- Legal Compliance: Where required by applicable law or in response to valid legal process, mamabaj may use or disclose personal data to comply with regulatory obligations, court orders, or requests from competent authorities.
Data Sharing & Third Parties
mamabaj does not sell, rent, or trade your personal data to third parties for commercial gain. We share data only where strictly necessary to deliver our services or comply with legal obligations. The following categories of third parties may receive limited personal data in the course of mamabaj's operations:
- Payment Providers: bKash, Nagad, Rocket, Upay, SureCash, and partner banks (City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank) receive transaction data necessary to process deposits and withdrawals. Each provider operates under their own privacy policy and security standards.
- Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data for the purpose of game performance monitoring, RNG certification, and dispute resolution. These providers do not receive your full identity or financial data.
- KYC and Identity Verification Services: Where an independent identity verification service is used to assist with the KYC process, your identity documents and verification data will be shared with that service under a strict data processing agreement that limits their use of the data to verification purposes only.
- Fraud Prevention and Security Services: Technical data (including IP addresses and device fingerprints) may be shared with fraud detection service providers to identify suspicious activity, prevent account takeovers, and protect the integrity of the mamabaj platform.
- Legal and Regulatory Authorities: mamabaj may disclose personal data to competent authorities where required to do so by law, court order, or valid regulatory request. In such cases, mamabaj will disclose only the minimum data required and will, where legally permissible, notify the affected player.
- Hosting and Infrastructure Providers: Personal data is stored on secure servers provided by trusted cloud infrastructure partners. These partners act as data processors under contractual arrangements that require them to maintain security standards equivalent to those applied by mamabaj directly.
Cookies & Tracking
The mamabaj website uses cookies and similar tracking technologies to provide core platform functionality, maintain your logged-in session, remember your preferences, and analyse how the site is used so that we can continue improving it. By using the mamabaj platform, you acknowledge our use of cookies as described in this section.
Types of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for the mamabaj platform to function. They maintain your login session, remember your account preferences, and enable the deposit and withdrawal process. These cookies cannot be disabled without impairing your ability to use the platform.
- Functional Cookies: These cookies remember choices you make — such as your preferred game category, interface language, or notification settings — so that you do not need to reconfigure them on each visit.
- Analytics Cookies: These cookies collect anonymised data about how visitors use the mamabaj platform — which pages are visited most, how long sessions last, and which game categories are most popular. This data helps us improve the platform for all players. Analytics data is aggregated and does not identify individual users.
- Security Cookies: These cookies assist in fraud detection and prevention by identifying unusual patterns of behaviour that may indicate account takeover attempts or automated bot activity. They form part of mamabaj's layered security architecture.
Managing Cookies
You may configure your browser to block or delete cookies at any time. Instructions for managing cookies are available in your browser's help documentation. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Disabling analytics cookies will not affect your gameplay experience. mamabaj does not currently support a granular cookie consent panel — if you do not wish to accept non-essential cookies, please configure your browser settings accordingly.
Third-Party Tracking
Game software provided by Pragmatic Play, Evolution Gaming, and other providers may set their own session cookies necessary for game operation. These are technical cookies limited to game session management. mamabaj does not permit third-party advertising networks or social media platforms to place tracking cookies on the mamabaj platform.
Data Security
Protecting your personal data against unauthorised access, loss, and misuse is a core operational commitment at mamabaj. We implement a range of technical and organisational security measures proportionate to the sensitivity of the data we hold. Key security measures include:
- SSL/TLS Encryption: All data transmitted between your device and the mamabaj platform is encrypted using SSL/TLS protocols. This protects your personal and financial information from interception during transit, whether you are accessing the platform via mobile in Dhaka or desktop in Chittagong.
- Password Hashing: Account passwords are never stored in plain text. mamabaj uses a one-way cryptographic hashing algorithm to store password credentials, meaning that even mamabaj staff cannot retrieve your original password. If you forget your password, a reset process via your registered mobile number or email address is required.
- Access Controls: Access to personal data within mamabaj's systems is restricted on a strict need-to-know basis. Only staff members with a legitimate operational need can access player account data, and all such access is logged and audited.
- Financial Data Segregation: Full payment credentials (bKash PINs, bank account numbers) are never processed or stored by mamabaj. All payment transactions are processed end-to-end by the relevant payment provider. mamabaj holds only transaction references and confirmation statuses.
- Incident Response: mamabaj maintains a documented data breach response procedure. In the event of a security incident that materially affects your personal data, mamabaj will notify affected players as promptly as reasonably practicable, including guidance on protective steps you can take.
- Regular Security Reviews: mamabaj's platform and data handling practices are subject to periodic internal security reviews. Game software provided by third-party studios is independently tested and certified, reducing the risk of vulnerabilities entering the platform via the game layer.
Data Retention
mamabaj retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years from account closure | Anti-money laundering compliance |
| Transaction Records | 5 years from transaction date | Financial audit trail |
| Account & Gameplay Data | Duration of account + 2 years | Dispute resolution, platform analytics |
| Support Communications | 3 years from last interaction | Quality assurance, dispute evidence |
| Technical / Log Data | 12 months rolling | Security monitoring, fraud detection |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible gaming compliance |
| Marketing Consent Records | Until consent withdrawn + 1 year | Evidence of lawful marketing basis |
Once the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents its reconstruction. Anonymised, aggregated data (for example, aggregate game popularity statistics or platform traffic trends) may be retained indefinitely as it no longer constitutes personal data.
Your Privacy Rights
As a user of the mamabaj platform, you hold a number of rights in relation to the personal data we hold about you. mamabaj is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, contact the mamabaj support team at [email protected] with the subject line "Privacy Rights Request" and your registered account details for verification purposes.
Request a copy of all personal data mamabaj holds about you. We will respond within 30 days of a verified request.
Request correction of inaccurate or incomplete personal data. Update your contact details or name via support at any time.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Request that we restrict processing of your data in certain circumstances, for example while a data accuracy dispute is being resolved.
Request a structured, machine-readable copy of your personal data that you provided to mamabaj, for transfer to another service.
Object to processing of your personal data for direct marketing purposes at any time. We will stop marketing communications immediately upon receipt of your objection.
Policy Updates & Contact
mamabaj reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify registered players via the email address held on their account and display a prominent notice on the mamabaj platform for a period of at least 14 days following the change.
The effective date shown at the top of this document and in the hero section above always reflects the date the current version came into force. Your continued use of the mamabaj platform following notification of a material change constitutes acceptance of the revised Privacy Policy. If you do not accept the revised terms, you should close your account before the revised policy takes effect.
How to Contact Us About Privacy
For all privacy-related enquiries — including exercising your data rights, raising a concern about how your data has been handled, or requesting clarification on any aspect of this policy — please contact the mamabaj privacy team using the details below. All communications must be in English. Our team operates around the clock at Bangladesh Standard Time (UTC+6).
- Privacy Enquiries Email: [email protected] — use subject line "Privacy Rights Request" or "Privacy Enquiry" for fastest routing.
- Live Chat: Available 24/7 directly on the mamabaj platform. Live chat agents can accept initial privacy queries and escalate to the privacy team where required.
- Response Time: Privacy enquiries are typically acknowledged within 24 hours and resolved within 30 calendar days of identity verification. Complex requests may take up to 60 days — you will be notified if this applies to your request.
Every connection to mamabaj is protected by SSL/TLS encryption. Your personal and financial data travels securely between your device and our servers at all times.
mamabaj does not sell, rent, or trade your personal information to advertisers or data brokers — ever. Your data is used solely to operate and improve the platform for you.
Access, correct, export, or delete your data at any time. Submit a request to [email protected] and we respond within 30 days — no unnecessary friction.
mamabaj never stores your bKash PIN, Nagad credentials, or bank account numbers. Payments are processed entirely within the providers' own secure environments.
Promotional emails and SMS messages are sent only with your explicit consent. Opt out at any time, instantly, with no further contact — no dark patterns.
Data is kept only for as long as legally required or operationally necessary. Once the retention window closes, your data is securely deleted or anonymised — not kept indefinitely.
Ready to Play at mamabaj?
Now that you understand how mamabaj protects your privacy, explore our full range of games and betting options — all secured with SSL encryption and trusted by players across Bangladesh.